时间:2016-11-30 18:08:57
来源:www.pinghe.com 作者:平和英语村
已经讲了给自己订酒店、给团队订酒店,今天讲讲帮领导或者客户订酒店,感觉这也是商务必修哦!
和往常一样,先设定好故事人物:
Reservations 订房客服 以下简称 R ;Client 顾客 以下简称 C。
电话一响,订房客服就接起了电话:
R: Reception. Can I help you?
预定中心,有什么可以帮您?
C: I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
我想为乔治·史密斯先生订一间有淋浴的单人间,他准备这个月20号过来。
R: How long will he be staying?
他会呆几天呢?
C: I don’t know, but it could be anything from seven to ten.
我不知道,应该是7到10天。
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
那么我们只能确定一间从20号到27号的房间。我恐怕没办法给他保证27号以后的房间。我们旺季的时候一般入住率很高。
C: What if there isn’t any room then?
那如果没有房间了呢?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
不用担心,先生。我们也可以把他加入后补名单或者帮他在旁边的酒店找一间房。
C: Fine. How much do you charge for a single room with breakfast?
好。一间单人间带早餐需要多少钱?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
一晚200元。他怎么付款呢,先生?
C: His company will cover all the expenses. We’ll send you a check right away.
他的公司会支付所有费用。我们会马上寄张支票给您。
R: Thank you, sir.
谢谢,先生。
C: Thank you. Good-bye.
谢谢。再见
回顾一下,我们已经将了3种订酒店的情况了,基本已经覆盖了所有情况,希望你能尽快用上,并且能真的帮到你!