情景对话：抱怨

Janice：I’d like to see the manager, please. I have a complaint!
Manager：I’m the manager. What seems to be the problem, ma’am?
Janice：Did you haveŒ housekeeping check our room before we checked in?
Manager：Why? What is wrong?
Janice：The toilet is broken and the water is not running in the shower.
Manager：What’s your room number? I’m terribly sorry about the inconvenience. We’ll move you into 2002 immediatelyŽ. That’s a suite, but we’ll charge the regular room rate‘. Please accept our apologies.
Janice：Certainly. Thanks very much for helping.
Manager：It was my pleasure.

我有一些不满。
I have a complaint.
= I want to complain about something.
★complaint  n. 抱怨，不满

我要跟你讲多少遍才行呢？How many times do I have to tell you?
= If I’ve told you once, I’ve told you a thousand times.

你不能设身处地为我想想吗？Can’t you try putting yourself in my shoes?
○ Don't you have any thought for anyone but yourself?
除了你自己，你就不替他人想一想吗？

你们这么做是错的。What you are doing is wrong.
○ You can’t do this to me. 你们不能这样对我。

这不公平。That’s not fair.
= It’s unfair.

你们疏忽大意，我一点儿也不满意。
I’m not at all pleased by your negligence.
★ negligence  n. 疏忽，粗心