BEC口语：客户

(1) 客户服务customer service 

目的：
increase the level of customer satisfaction；

meet customers’ expectation；

improve the standard of customer service

提高服务质量的措施： 

1. Have an after-sale services supervision system（minitor，supervise） 

2. staff training programme(improve staff friendliness；the speed of service；learn to deal with customer complaints) 

3. check sales figures regularly

4. obtain feedback from customer (set up a hotline；conduct a survey) 

(2) 留住顾客

目的：

maintain customer loyalty；keep customer 

措施： 

1. understand what the customer needs  

2. provide high quality product and good service 

3. offer some discount to regular customer 

4. upgrate interior decoration